Course & Certification Policies
Guidelines and Information for Our Courses and Certification Programs
As part of your registration process you acknowledge that you have read and understood these policies.
Refunds Policies
Refund Policies
Per State of Wisconsin Education Approval Board policies, Doulaing the Doula will use the following refund policies:
- No refunds will be given for the Infant Feeding Course, however, if you withdraw prior to the class start date, you can transfer to another course within the next twelve months for a $50.00 transfer fee.
For all classes except the Infant Feeding Course:
- Students who wish to withdraw from the class within three days of the original purchase date will receive a full refund within 10 business days.
- If a student withdraws from a course more than three weeks before the course start date*, the student may transfer to another event within 12 months of the original payment date with no extra fees.
- If a student withdraws from a course less than three weeks before the course start date*, the student may transfer to another event within 12 months of the original payment date for a $100 transfer fee.
- Prior to starting a class*, student who choose to withdraw will receive a full refund less a $100 application fee.
- Partial refunds will be granted to students who wish to withdraw after starting a class based on the following chart less a $100 application fee.
|
After start but prior to 10% completion |
90 %refund less $100 fee |
|
After start but prior to 20% completion |
80%refund less $100 fee |
|
After start but prior to 30% completion |
70% refund less $100 fee |
|
After start but prior to 40% completion |
60% refund less $100 fee |
|
After start but prior to 50% completion |
50% refund less $100 fee |
| After 60% completion | No refund given |
- All refunds will be paid within 10 business days.
- Doulaing the Doula has the right to cancel a class due if student enrollment does not meet the required minimum. In this case, students will be offered a full refund for the course or the ability to transfer registration to a future course with no additional transfer fee.
*Class start date is the first day a student accesses the Doulaing the Doula proprietary material and begins the online coursework or three weeks before the first face-to-face meeting, whichever comes
First.
Learning Environment Expectations & Structure for Workshops
Babies
Infants under four months are invited to attend in person trainings if they are quiet and non-mobile. Participants are welcome to bring a “baby-minder” who is in and out of the room with an older baby. Older babies can be present until they become loud or disturb the flow of the lesson. Advance notice is required. Please call or email your trainer.
With online trainings, the point is that you are not distracted during the training and spend 85% to 90% of your time focusing on what we are doing. Part of the requirement for completion of the workshop is for you to be on screen and attentive. You know your family best. If that is not possible for you right now, you may wish to wait until you have more assistance in minding your baby and can focus on training for your new career.
Meals
Meals are not provided with the in-person workshop, but hot tea, flavored waters, light snacks and fresh fruit (apples, oranges) are available.
Illness of Instructor or Emergency
If illness, unforeseen technological difficulties, family emergency, intense climate event, or other circumstance make facilitating any course impossible or unfeasible, all efforts will be made to reschedule at a time convenient for both instructor and participants. In the eventuality that this is not possible, partial refunds may be given for some participants at the discretion of Doulaing The Doula. For example, when COVID-19 cancelled seven events, all were rescheduled. Participants who no longer felt safe at in person gatherings were offered the online workshop at no extra cost. People who did not want either option were refunded minus their deposit.
Learner Absences for Courses & Workshops
If you miss a required portion of the training, you can make up that one- or two-hour session by attending that session during another online or in person training. Alternately, you can arrange for an individual learning session with a training assistant for your class to cover the material; there may be an additional fee for your training assistant’s time. You will not receive a completion certificate until all required sessions have been attended.
Learning Environment Expectations & Structure for Certification Programs
Attendance and Engagement Policies
You are expected to show up on time, ready to engage with others, and spend 90% of your time on camera paying attention to the group. Eating, feeding an infant, and needlework are fine. Doing your nails, sorting through your emails, or making dinner are not acceptable activities while in your online training or Foundations of Doula Practice coaching meetings. Yes, you are paying for the program. But our goal is to shape you into a better doula version of yourself. That requires active investment and engagement on your part. If that’s not happening, and you are losing interest, or not relating to your coach or group members, please call or email us to discuss it. Start with your coach, they are veterans at listening and conflict resolution. If that doesn’t work, or you feel it’s not appropriate for your issue, contact Amy Gilliland. Our goal is for you to be successful and that is a team effort.
Inclusion
All people (races, ethnicities, religions, sexes, genders, abilities, and other identities) are invited to participate in DTD trainings. Youth ages 16 and 17 may also attend; contact your trainer for a chat. Accommodation for differing abilities is also possible, depending on the site and your learning needs. All people deserve support during important life transitions, and all people deserve the opportunity to learn to care for others in their communities.
Financial Aid Opportunities
Payment plans, Person of Color scholarships, and in-person hostess work scholarships are available to help you achieve your goals as a doula.
